Thank you for bringing this issue to our attention. If at all possible, please press F2 while in-game at one of these portals and attach a screenshot of the overlay menu to this post so we can better understand what maybe causing the issue.
To further help the development team's investigation of this issue, please also send us your player logs.
As logs can contain sensitive information please do no share them on Arise or other public forums and send them to us by submitting a Zendesk Ticket. You can submit a ticket by:
Stay on the “How do I get my player logs?” page or
Hi there,
Thank you for bringing this issue to our attention. If at all possible, please press F2 while in-game at one of these portals and attach a screenshot of the overlay menu to this post so we can better understand what maybe causing the issue.
To further help the development team's investigation of this issue, please also send us your player logs.
Instructions to do so are here:
https://inflexiongames.zendesk.com/hc/en-us/articles/22779159531547-How-do-I-get-my-player-logs
As logs can contain sensitive information please do no share them on Arise or other public forums and send them to us by submitting a Zendesk Ticket.
You can submit a ticket by:
Stay on the “How do I get my player logs?” page or
Go to https://inflexiongames.zendesk.com/hc/en-us and on the top right hand side of the site select Submit a Request
Thank you!