Screen is freezed

Hello,

The screen just freeze.

Sometime we are able to move the cursor (windows cursor) and to check the statut icon in the bottom left of the screen, but we can't do anything else, or sometime it's just stucked.

We have to close and reopen the game entirely.

Nightingale 2...

Nightingale 2...

Nightingale 2024-06-19 23-40-31.mp4

Nightingale 2024-06-19 23-40-31.mp4

Open full size

Nightingale 2024-06-19 23-40-31.mp4

Nightingale 2024-06-19 23-40-31.mp4

Open full size

Nightingale 2024-06-19 23-40-31.mp4 Nightingale 2024-06-19 23-40-31.mp4

• ADMIN RESPONSE

  Jun 20, 2024

  Hey there,

  Thank you for bringing this issue to our attention. To help the development teams investigation of this issue please send us your player logs when this issue occurs so we can look into this further.

  Instructions to do so are here:
  https://inflexiongames.zendesk.com/hc/en-us/articles/22779159531547-How-do-I-get-my-player-logs

  As logs can contain sensitive information please do no share them on AHA! or other public forums and send them to us by submitting a Zendesk Ticket.
  You can submit a ticket by:

  1. Stay on the “How do I get my player logs?” page or go to https://inflexiongames.zendesk.com/hc/en-us

  2. On the top right hand side of the site select Submit a Request

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• Votes 1